Professional Help Desk Services

Professional Help Desk Services

As the demands of consumers around the world continue to grow, so too should the infrastructure that responds to them. However, the amount of resources required to operate and maintain your own Help Desk often makes it challenging to provide your clients with the response they deserve. With Help Pointe, we build the foundation and the support structure for your company, freeing up your resources while exceeding the expectations of your clients.

Features of Help Pointe include but are not limited to:

  • U.S. Based Call Center
  • Live 24/7/365
  • Tech Support for Software, and Hardware
  • Certified Front Line Support Technicians
  • I.T.I.L. Best Practices
  • eSupport Portal Access for Easy Reporting
  • Reduce Operating Costs
  • Free Up Your Employees Time
  • Get Relief From the Drain on Resources, Staff, & Infrastructure
  • Can Accommodate Multiple Call Types

Get in touch with our team today!

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Bay Pointe Technology was founded on the idea that IT should be an asset to a company, not a liability. We strive to help businesses take control of their IT infrastructure, providing them with the hardware, software and managed service solutions they need to grow.

When obstacles seem to outnumber solutions, we could all use a little IT confidence.